Frequently Asked Questions
Everything you need to know about your musical journey with Music Plaza
What is the standard shipping time for instruments?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 days depending on the destination.
Do you offer a warranty on electronic equipment?
Yes, all new electronic equipment and instruments come with a 12-month manufacturer warranty. We also offer extended protection plans for purchase at checkout.
What is your return policy for opened items?
You can return most items within 30 days of delivery. Please note that items like mouthpieces, reeds, and opened software are non-returnable due to hygiene and copyright regulations.
Are the instruments inspected before they are shipped?
Absolutely. Every high-end instrument undergoes a multi-point inspection and professional setup by our in-house technicians to ensure it is play-ready the moment it arrives.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying purchases.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.